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terms & Conditions

T&C
  • All bookings are accepted and processed under the terms & conditions of the respective airlines.
  • Kindly note that the timings and prices displayed on the website are subject to change. Any re-issue/re-validation/cancellation of ticket will incur an administrative fee.
  • Visa documents & health precautions along with reconfirmation of flights are the responsibility of passengers.
  • If the journey includes any long or overnight transits or includes multiple transit point’s en-route within a country, it is the responsibility of the passenger to make the necessary accommodation and visa arrangements.
BOOKING TERMS AND CONDITIONS:

Your booking contract is with traveljockey.co.uk. “Traveljockey.co.uk” is trading name of ‘Flights Experts Limited’. Our corporate office is located at -Suite 106, 1st Floor, Pentax House, South hill Avenue, South Harrow HA2 0DU.

All the flight bookings and holiday packages that take place between the ‘user’ and ‘Travel Jockey’ are financially protected. We offer financial bonding to protect and ensure that client funds are in place with the CAA in the form of an ATOL license. We are an ATOL registered company bearing ATOL number 10380.

Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.

USER AGREEEMENT

When you book travel arrangements with us, you enter into a contract with us. For the purpose of the User Agreement, 'You' shall mean any natural or legal person who has agreed to become a member of the Website by registering on the Website and accepted this electronic version / electronic record of the User Agreement.

WHO ARE YOU?

You are any client of ours who books your travel arrangements with us and who is named on the confirmation invoice.

WHAT ARE PAYMENT TERMS?

The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible for making all the payments in respect of the booking. If you are making a payment less than eight weeks prior to departure you must pay the total cost of your travel arrangements. If you do not pay as described above, your travel arrangements will be automatically cancelled. We do not send reminders. We are entitled to cancel your travel arrangements for non-payment as specified. Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges. Our back offices are located in different cities including UK and India. The processing of your reservation and payment might take place at any of these back offices, including back offices outside UK. In order to avoid fraudulent use of cards we may undertake measures which would involve the card holder to confirm certain details with the bank about the transaction. Failing to do so may lead to cancellation of the reservation.

DEPOSITS

Where deposits are taken this only guarantees the seat NOT any tax increase and fare increase. The deposits are non-refundable. Your fare is guaranteed only once you make the full payment. Your seat is guaranteed only after your tickets are issued by our agency and we send you the e-tickets.

AIRPORT CHARGES AND DEPARTURE TAXES

Action by UK or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company`s price guarantee. UK Air passenger Duty and Airport departure Taxes are included in our prices.

AMENDMENTS

If after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant. Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below. Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100%cancellation charge. All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalize payment as soon as possible, as fares can only be guaranteed if full payment has been received.

CANCELLATION BY THE PASSENGER

You may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply. Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, varying from 25%to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge. Refunds can take anything between 12-14 weeks. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

CREDIT/DEBIT CARD CHARGES

Bookings where payments made by credit/debit card are liable for the following surcharges: 2.5% on Visa & Master Card. 3.5% on American Express and Diner`s Club. If you wish to avoid paying the surcharge, you may transfer/deposit funds into one of our bank account. This is advisable only if your departure date is more than 5 days away. Please make sure you consult with our Travel consultant before/after making any bank transfer or cash deposit.

SPECIAL REQUESTS

In the event of the company making a request on your behalf, e.g. Meals, Seats, Room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.

TRAVEL INSURANCE

We advise you to take a travel insurance policy from traveljockey.co.uk Our consultants have been trained by the Insurance companies to offer customized Travel Insurance, covering maximum risk in minimum cost. Please check with our sales consultants about most suitable Travel Insurance Policy as per your travel requirements.

POSTING DOCUMENTS

All the tickets are issued as E-tickets. E-ticket will be emailed to the passenger at his/her email ID. In special cases where the client doesn’t have email ID, we will post the printed version of E-ticket to the client’s postal address. Insurance policy will always be posted to the customer’s postal address.

RECONFIRMATION OF FLIGHTS / CHECK-IN

You are required to check in 3 hours prior to departure on long-haul and 2 hours prior to departure for short-haul flights. Reconfirmation of onward / return flights must be made with the airline at least 72 hours prior to departure.

FLIGHT PROGRAMME CHANGES

All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should traveljockey.co.uk find it necessary to effect any such alteration or cancellation. They will use their best Endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by traveljockey.co.uk upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of traveljockey.co.uk shall cease in any event if traveljockey.co.uk has exercised due diligence in acting as booking agent. Traveljockey.co.uk will not be bound by any statement or representation unless it be in writing and signed by a duly authorized official or their office staff, and save as aforesaid, no representative employee or agent of traveljockey.co.uk is authorized to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport adverse weather conditions, closure or congestion of airports and other events beyond our control. After E-tickets have been issued, in case the Airline cancels the flight for any unforeseen reasons, it’s the Airline’s responsibility to offer an alternate schedule to the effected customers. We will inform the customers about all possible alternate schedules offered by the Airline. In case customer doesn’t wish to accept the alternate schedule(s), we will apply for refund from the Airline. In case of Refund, Travel Jockey will only refund the amount that it receives from the Airline, which also means that Travel Jockey reserves the right to not refund the commission/mark-up which was a part of the selling price and which covers all the direct/indirect expenses incurred by Travel Jockey for issuing your E-tickets.

VALIDITY OF TICKETS, FLIGHT TIMINGS AND SCHEDULED CARRIERS

Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flights, timings and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the Carrier concerned will accept liability for the flight cancellations, delays or diversions outside the company`s or the carrier`s control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and / or delays.

TRAVEL DOCUMENTATION

It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses, which may be imposed on traveljockey.co.uk or the carrier as a result of your improper or incorrect documentation. Before your departure date, you shall make sure that you have all valid Visas, including destination and transit Visa(s).

FLIGHTS

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Travel Jockey will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

COMPLAINTS

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning London +44 203 1373 659 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

FINANCIAL SECURITY

We offer financial bonding to protect and ensure that client funds are in place with the CAA in the form of an ATOL license. We are an ATOL registered company bearing ATOL number 10380.

Certain products or services may be provided by third party suppliers. We provide flights and hotel reservations through our reliable operators, agents and vendors that have relevant experience in travelling industry. Our alliance with ATOL protected vendors, agents and suppliers ensures that your bookings are protected.

On purchasing an ATOL protected flight you will be provided with an ATOL Certificate. The suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate. ). In some cases, where neither we nor the suppliers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative at no extra cost to you.

You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme or your credit card issuer where applicable.

Also, note that ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please refer to our booking conditions information or for more about financial protection.

In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered or products provided by us like the air tickets & hotel bookings etc. Such TOS will be provided or updated by us, which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service or product availed by the User.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each service. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.

If Traveljockey.co.uk, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the CAA will arrange and fund the obligations (or confer a benefit on) set to you under the ATOL scheme. In this case, we are entitled to levy a nominal processing fee per passenger, which you agree to pay to us if such an event happens.

We reserve the right to invoice you for this separately or to deduct it from any refund sums due to you. It will not be appropriate to pay you compensation in the event that the CAA takes on the obligation to provide you with alternative services.

If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As an agent, whether or not we have sold you a holiday package or flights, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question.

PASSPORT, VISAS, HEALTH REQUIREMENTS AND DRIVING LICENCE

Please ensure that you are aware of all passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. Travel Jockey cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure. Helpful information can be found on the websites http://www.fco.gov.uk/travel and http://www.doh.gov.uk.

SUGGESTIONS & COMMENTS

You may write to us with your suggestions at: sales@traveljockey.co.uk

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